Privacy Policy

This Privacy Policy explains how TLC Cleaning ("we," "us," or "our") collects, uses, and protects information when you visit our website, request a quote, or book our cleaning services in Detriot and surrounding areas. We value your trust and aim to handle your information responsibly and transparently. By using our website or services, you agree to the practices described here.

We collect information you give us and information collected automatically when you use our site. This may include:

• Contact details such as your name, phone number, email, and service address.
• Booking information such as the type of cleaning, property details, access instructions, and scheduling preferences.
• Payment information, which is processed by our third-party payment provider; we do not store full card numbers ourselves.
• Website and usage data such as IP address, browser type, pages viewed, and analytics or cookie data.

We use your information to provide quotes, schedule and deliver cleaning services, process payments, and communicate with you about your bookings. We also use it to improve our website and services, respond to questions, and — with your permission where required — send reminders or occasional offers. We do not sell your personal information.

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, and understand how visitors use our pages. Some cookies are essential, while others (such as analytics) are optional. You can manage or disable cookies through your browser settings or any cookie banner we provide, though some features may not work as well without them.

We share information only as needed to run our business, including with:

• Service providers who help us operate, such as payment processors, scheduling software, hosting, and analytics providers.
• Legal and safety recipients, where we are required by law, responding to lawful requests, or protecting our rights, customers, or staff.

We do not sell or rent your personal information to third parties for their own marketing.

We keep your information only for as long as needed to provide our services, maintain records, comply with legal and tax obligations, and resolve disputes. When information is no longer needed, we take reasonable steps to delete or anonymize it.

We use reasonable administrative, technical, and physical safeguards to protect your information against loss, misuse, and unauthorized access. While no method of transmission or storage is completely secure, we work to keep your data protected and to address any issues promptly.

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain uses such as marketing or the "sale" or "sharing" of personal information. To exercise any of these rights, contact us at hello@business.com or +17014122398, and we will respond as required by applicable law. We will not discriminate against you for exercising your privacy rights.

Our website and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

We rely on trusted third-party services — such as payment processors, booking platforms, and analytics tools — that handle some information on our behalf or under their own policies. We encourage you to review the privacy policies of any third-party service you interact with through our website.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The current version, with its effective date, will always be posted on our website. Significant changes will be highlighted where appropriate.

If you have questions or requests about your privacy, contact TLC Cleaning at +17014122398, hello@business.com, or 15 15th St S, Fargo, ND 58103, United States.